Professional support for IT infrastructure

To reduce the risk of business interruption, it is necessary to ensure uninterrupted functioning of the IT infrastructure. Lack of timely maintenance, spare parts, software updates and technical support can lead to a significant increase in the risk of business interruption and financial losses.

The solution in this situation is to conclude a service contract with a Russian service provider. ITGLOBAL.COM has been acting as a support line under vendor contracts for years and is ready to take over the maintenance of infrastructure and equipment of companies, providing the service ITGLOBAL.COM PROFESSIONAL SUPPORT.

Service description

Advanced equipment support (ITGLOBAL.COM PROFESSIONAL SUPPORT) is a combination of the work of qualified technical specialists, process approach in the organization of support and the use of best practices in the maintenance and configuration of equipment and related software.

Services are categorized into one-time and recurring services:

The one-time service includes the installation of your equipment without further support.

Installation stages:

Installation and configuration of the equipment;
License activation;
Functional testing;
Training of your technicians to work with the equipment.

With a recurring service, you receive ongoing support and ensure the features specified in the SLA (service level agreement) are met.

Ongoing support includes:

Tracking the release of infrastructure updates;
Checking the Alert Service settings and its health;
Preventing system errors;
Analyzing hardware performance and resource capacity.

Procedures for dealing with incidents:

Registration of the incident and assignment of a responsible engineer in ITGLOBAL.COM;
Restoration of equipment operability or achievement of its stable condition;
Supply and installation of spare parts to replace failed ones.

Any questions about the ITGLOBAL.COM PROFESSIONAL SUPPORT service?

Advantages of ITGLOBAL.COM PROFESSIONAL SUPPORT

Experienced staff

Who have many years of experience in supporting equipment of foreign vendors and solving incidents

Individual terms of service

The list of supported systems and their configurations, the number of hours allocated for work, response time and time to resolve typical incidents are fixed in the SLA